Privacy Policy

Privacy Policy probet88 — Our Commitment to Your Data

Probet88 takes the personal data protection of every member seriously. This Privacy Policy clearly explains how we collect, use, store, and protect your information in accordance with international data protection standards.

Updated 2026 256-bit SSL Data Protected PDPA Compliant
This Privacy Policy is effective from 1 January 2026. Your continued use of the probet88 platform constitutes acceptance of this updated policy.

How probet88 Protecting Your Data

Six core pillars of our privacy policy that ensure your personal data remains safe, controlled, and used responsibly at all times.

End-to-End Data Encryption

All your personal data and financial information are protected with 256-bit SSL encryption. Every transaction and communication between your device and the probet88 servers is fully encrypted.

Minimal Data Collection

Probet88 only collects data that is strictly necessary for specific purposes — registration, KYC verification, payment processing, and service improvement. No excess data is collected.

Strict Access Controls

Only specifically authorised probet88 staff may access member personal data. Internal access is regularly audited and every action is logged to ensure no misuse occurs.

Malaysia PDPA Compliance

Probet88 operates in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards, ensuring your privacy rights are always upheld.

Right to Erasure

You have the right to request deletion of your personal data at any time, subject to applicable legal and regulatory requirements. Requests are processed within 30 business days.

Communication Preference Controls

You can fully manage your communication preferences — including promotional emails, SMS notifications, and in-app alerts — directly through your probet88 account settings.

1 Personal Information We Collect

To provide a safe, fair, and legally compliant online betting service, probet88 collects certain categories of personal information from its members. We collect only what is necessary and nothing more.

1.1 Information You Provide Directly

  • Account Information: Full name, date of birth, gender, phone number, and email address collected at registration.
  • KYC Verification Documents: Copies of identity cards, passports, driving licences, utility bills, and bank statements for identity and address verification purposes.
  • Financial Information: Bank account numbers, e-wallet details (such as Touch 'n Go, GrabPay, Boost), and deposit and withdrawal transaction history.
  • Communications: Records of conversations with our customer support team via live chat, email, or other communication channels.

1.2 Information Collected Automatically

  • Device & Technical Data: IP address, browser type, operating system, device identifier, and screen resolution.
  • Usage Data: Pages visited, time spent per session, games played, and betting history.
  • Location Data: Approximate location based on your IP address for security and regional compliance purposes.
  • Cookie Data: Session cookies, preference cookies, and analytics cookies that help us understand how the platform is used.
Data Type Purpose of Collection Retention Period
Registration Information Account management & KYC 5 years after account closure
KYC Documents Identity verification & compliance 7 years (legal requirement)
Financial Records Payment processing & audit 7 years (legal requirement)
Usage Data Service improvement & security 2 years
Communication Logs Customer support & dispute records 3 years

2 How We Use Your Data

All personal data collected by probet88 is used solely for legitimate, clearly stated purposes. We do not use your data for any other purpose without first obtaining your consent.

2.1 Primary Purposes of Data Use

  • Account Management: Opening, verifying, managing, and protecting your user account on the probet88 platform.
  • Transaction Processing: Processing all deposits and withdrawals quickly and securely through approved payment channels.
  • Identity Verification: Conducting required KYC checks to ensure the safety of all members and comply with anti-money laundering (AML) regulations.
  • Service Delivery: Enabling you to access all games, promotions, VIP programmes, and other features on the probet88 platform.
  • Customer Support: Answering enquiries, resolving technical issues, and handling your complaints effectively.

2.2 Permitted Secondary Purposes

  • Service Improvement: Analysing usage patterns to improve the user experience and develop new features.
  • Security & Fraud: Identifying and preventing fraudulent activity, unauthorised access, and other security threats.
  • Marketing Communications: Sending information about the latest promotions and exclusive offers, subject to your communication preferences.
  • Legal Compliance: Fulfilling the reporting and disclosure obligations set by the relevant authorities.
Note: probet88 does not sell, rent, or transfer your personal data to third parties for their own marketing purposes without your explicit consent.

3 Sharing Information With Third Parties

Probet88 understands that your privacy is a trust we take seriously. We only share your personal data in limited situations as outlined below.

3.1 Trusted Service Providers

We work with carefully selected and trusted third-party service providers to help us deliver the best experience to you, including:

  • Payment processors and financial institutions handling deposit and withdrawal transactions
  • Identity verification and KYC service providers
  • Game software providers and online casino platform operators
  • Security-certified cloud service and data hosting providers
  • Analytics and marketing tools that help us understand user behaviour

All these third parties are bound by strict confidentiality agreements and are only permitted to process your data in accordance with specific instructions from probet88.

3.2 Legally Required Disclosures

Probet88 may be required to disclose your personal data to the relevant authorities when mandated by law, including:

  • Complying with court orders or valid legal processes
  • Reporting suspected transactions related to money laundering or terrorism financing
  • Cooperate with investigations by relevant authorities
Our Guarantee: In all of the above cases, probet88 will disclose only the minimum information required and will notify you of such disclosures wherever possible, unless prohibited by law.

4 Data Storage & Security Measures

The security of your data is our absolute priority. probet88 implements multiple layers of technical and organisational protection to safeguard your personal data from unauthorised access, loss, or destruction.

4.1 Technical Security Measures

  • 256-bit SSL/TLS Encryption for all data transmitted between your device and our servers
  • Encrypted databases where all sensitive information is stored in hashed format
  • Firewall and intrusion detection systems that monitors network traffic 24 hours a day
  • Two-factor authentication (2FA) for all user accounts and internal administrative access
  • Regular security testing including penetration testing by independent security experts

4.2 Organisational Controls

  • Role-based access control (RBAC) policy ensuring only authorised staff can access specific data
  • Mandatory data protection training for all probet88 staff
  • Internal security audits conducted on a quarterly basis
  • Tested and documented security incident response procedures
Incident Reporting: In the event of any data security breach that affects your rights or freedoms, probet88 will notify you within 72 hours of becoming aware of it.

5 Cookies & Tracking Technologies

Probet88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

5.1 Types of Cookies We Use

  • Essential Cookies: Required for core platform functions such as login sessions and security. These cookies cannot be disabled.
  • Performance Cookies: Collecting information on how you use the platform to help us identify and resolve technical issues.
  • Functional Cookies: Saving your preferences such as language, display settings, and personal preferences so you do not need to reset them each time you log in.
  • Marketing Cookies: Helping us display more relevant promotions and advertisements based on your interests and browsing behaviour.

5.2 Managing Your Cookie Preferences

You can manage or disable cookies through your browser settings. Please note, however, that disabling certain cookies may affect the functionality and user experience on the probet88 platform. Essential cookies cannot be disabled as they are required for platform security and core operations.

6 Your Rights Regarding Personal Data

As a probet88 member and an individual whose data we process, you hold the following rights under applicable data protection laws. We are committed to respecting and facilitating the exercise of these rights.

Right of Access

You have the right to obtain a copy of all personal data we hold about you, including details on how it is used.

Right to Rectification

You may request correction of any inaccurate or incomplete personal data via your account settings or by contacting us.

Right to Erasure

You may request deletion of your personal data, subject to legal obligations requiring us to retain certain records.

Right to Restriction of Processing

You may request that we restrict how we process your data in certain circumstances, such as during a dispute regarding data accuracy.

Right to Data Portability

You have the right to receive your personal data in a structured, machine-readable format for transfer to another service provider.

Right to Object

You may object to the processing of your data for direct marketing purposes at any time, and we will honour that request immediately.

How to Submit a Request: To exercise any of the above rights, you may contact our Data Protection team by email at [email protected] or by visiting the FAQ Requests are typically processed within 14 to 30 business days.

7 Children's Data Protection

The probet88 platform is exclusively for adult users aged 18 and above. We do not knowingly collect or process any personal data from individuals under the age of 18.

If we find that personal data of a child has been collected without the knowledge or consent of a parent or guardian, we will take immediate steps to delete that data and close the account in question. Parents or guardians who suspect their child has registered on our platform without permission are encouraged to contact us immediately.

Our Commitment: probet88 employs multiple age verification methods, including automated and manual KYC checks, to prevent underage registration. We take this responsibility seriously as part of our commitment to responsible gaming.

8 International Data Transfers

In the course of our global operations, your personal data may be transferred to and processed in countries other than Malaysia. This occurs when we use cloud service providers or technical infrastructure operating across multiple regions.

Probet88 ensures that all international data transfers are carried out with adequate protection through the following mechanisms:

  • Standard data transfer agreements approved by the relevant data protection authorities
  • Transfers only to countries with an equivalent or higher level of data protection
  • Contractual protection clauses binding all third-party data processors
  • Regular audits of all data storage partners to ensure ongoing compliance

9 Changes to This Privacy Policy

Probet88 reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our practices, new technologies, legal requirements, or other operational reasons.

When we make material changes to this Privacy Policy, we will notify you via:

  • Email notification to your registered email address at least 14 days before the changes take effect
  • Clear notices on the probet88 platform homepage
  • In-app notifications on the probet88 mobile app

Your continued use of the probet88 platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, please stop using the platform and close your account before the effective date.

10 Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer through the following channels:

Support Email
[email protected]
Response Time
14–30 Business Days
Live Support
24 Hours / 7 Days

You can also visit the Frequently Asked Questions (FAQ) for answers to the most frequently asked questions about privacy and account security.

Summary Right to Privacy You

As a probet88 member, you have full control over your personal data. Here is a summary of our key commitments to you.

256
bit SSL Encryption
All data is transmitted with bank-grade encryption
72h
Incident Notification
You are notified within 72 hours in the event of an incident
0
Third-Party Data Sales
Your data is never sold to third-party advertisers
24/7
Security Monitoring
Security systems monitored around the clock, 24/7
Trusted Platform

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Join millions of members who have trusted probet88 as their preferred online betting platform. Your data is safe, your privacy is protected.

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